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Item #101 in the top 100 in: Sports & Outdoors- Running

Merit 720T Treadmill

Merit 720T Treadmill

Made by Horizon Fitness

Sales Rank on Amazon.com: 33803

Average Review: 4.5 stars

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Amazon.com Reviews

Average Rating: 4.5 out of 5 Stars

The following review received 51 helpful votes out of 54 total votes:
Review Date: 2007-05-07
"Customer Service???"

After much consideration of all products listed, I chose the Merit 720T. It was in my price range, and sounded great. I received the product, and put it together easily. Everything was going fine, until I plugged it in. It would not run. At all. Any part, whatsoever. I reviewed the book, looked at troubleshooting, and reviewed the DVD that came with it. I took every part off and checked it. It absolutely did not work. I got the number for customer service, but - the hours were Monday thru Friday, 8am to 5 pm. Those are the EXACT hours I am at work. No after hours, no weekends, no help on their website. I had received this item on a Friday night. So I email them, and then I have my husband call the next Monday morning. He was put on hold for so long he gave up. I emailed them again, and he called the customer service again. Finally, he got through, and after a lengthy conversation with a representative, they concluded that the "safety key" had too much glue to make a good magnetic connection, and that is why it would not run. When my husband took off the safety key, pried off most of the glue, and put it back on, it ran just fine. It is still running great, now that the problem is fixed. In all fairness, they did send a replacement safety key that week.
It has alot of features on it, although I mainly use the heart rate monitor, timer, speed, and distance. There are different programs for incline, speed, and distance, but I just haven't gotten into that yet.
Overall, great product, could do better with customer service. 3 stars
The following review received 22 helpful votes out of 23 total votes:
Review Date: 2007-07-23
"Good value in a home treadmill"

After giving up on running in the Houston summers my girlfriend and I started looking into getting a treadmill a few weeks ago so we could run indoors. I like to use Amazon when I'm researching new products because of the reviews and pricing information available. We were very surprised to find such a highly rated but inexpensive treadmill for sale and placed our order right away.

We were surprised by the quick delivery, it was promised by July 30th, we had it on the 21st. I've heard complaints about Eagle before but they are the only heavy freight company I've worked with before that will do residential deliveries on the weekends. Kudos to Amazon for such quick service.

As for the treadmill itself we're overall very pleased with it. The treadmill came well packaged and it was padded with glued up cardboard bricks instead of stryofoam, and the box broke down easy, nice touches for a machine that's designed to be unpacked indoors, much less mess to deal with. The assembly instructions were excellent - having the hardware in individual bags, labeled by step # was a really nice touch. In operation the treadmill is easy to use, quiet, comfortable and responds quickly to speed and incline adjustments. It has a very solid feel when running on it. I'd say it rates pretty middle of the road compared to equipment I've used in gyms - I've liked some pro equipment better, but I've been on pro equipment that wasn't as good. For an at home treadmill, for $400 shipped, that's an astounding value.

There are a few small issues though. As others have pointed out the threaded bolt holes in parts of the frame aren't all tapped properly and don't thread easily. The tools shipped for assembly leave something to be desired and the mix of Phillips and hex key bolts was irritating and the tool shipped was no good, I had to pull out my own drivers, which made things go easier. In service the only thing I'm not happy with are it's mobility. The 'transport' wheels are kind of joke and the whole unit feels dangerously unbalanced when it's up on the wheels to move. We also discovered that it's slightly too wide to fit through any of our doorways, unless we take the doors off their hinges. I also would've preferred that instead of the track folding up for storage that the console fold down - would just fit our house better that way.

-Josh 4 stars
The following review received 15 helpful votes out of 16 total votes:
Review Date: 2007-03-02
"EXCELLENT BUY!!!"

I PURCHASED THIS ITEM ON FEBRUARY 22ND AND WAS GIVEN AN EXPECTED DELIVERY DATE OF MARCH 9TH. I RECEIVED MY TREADMILL ON MARCH 1ST, PUT IT TOGETHER THE SAME TIME AND DID A TRIAL WORK OUT FOR 20 MINS. THE ASSEMBLY WAS A BREEZE I DID IT MYSELF, THE ONLY THING MY HUSBAND DID WAS TO HELP ME LIFT IT UP THE STAIRS. ALL THE PARTS FIT PERFECTLY, JUST FINISHED WORKING OUT FOR AN HOUR AND AM EXTREMELY PLEASED WITH THE PERFORMANCE OF MY TREADMILL, IT IS QUIET, EVERYTHING WORKS THE WAY THEY IT'S SUPPOSED TO. WOULD I RECOMMEND THIS TREADMILL? DEFINITELY .... IN FACT BUY IT BEFORE THE PRICE GOES UP!!!!! 5 stars
The following review received 13 helpful votes out of 13 total votes:
Review Date: 2007-04-11
"Great Budget Treadmill"

Bought this for the wife because she needed a treadmill to speed walk on. Researched several budget models and found this one to be the best for the money (Can't get any better than $400 shipped). Manufactured by a reputable company so build quality is good, operation is easy, and it runs smoothly. It is used daily and is great for speed walking. Wife has no complaints.

Assembly is a different story. Be careful when assembling the side posts to the base because the pre-threaded holes strip very easily. I would recommend testing out each hole by screwing the bolt in all the way first before installing the posts to make sure it screws in correctly. The main display board on top does NOT line up with the mounting holes on the posts at all, so I had to expand the hole diameters (by drilling with larger drill bit) on the post mounts in order to line up the main control board correctly.

After assembly was complete, setup and operation of the treadmill was actually very easy. Other than assembly, this is a great budget treadmill. 4 stars
The following review received 13 helpful votes out of 13 total votes:
Review Date: 2007-05-10
"Treadmill"

Great price, who can ask for more?
Well, I did. The treadmill has many features like incline, various speeds, programs, cup holder and a fan.
Delivery took some time as it didn't come with UPS or FedEx. It came with Eagle Express since the box was bulky and heavy. They missed a couple of delivery appointments, but we finally received it.
Assembly was as expected, not too bad. The only problem I had was that one of the screws didn't line up correctly and therefore went in on a slant. I couldn't get it in all the way, so it's only half way in.
Great treadmill and great price. 4 stars